Our Returns Policy
Katana Clothing accepts returns on all items, no quibble and always makes this process as easy and hassle free as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt.
We do ask that you please contact us first to let us know that the product is being returned and we will provide you with a Returns Form. Please contact us at info@Katana-Clothing.com. You can arrange for item(s) to be sent back to us through any postal service of your choice. Items should, wherever possible, be returned in their original packaging with any enclosed documentation and with a completed Returns Form.
If you require a different size or colour of the same item, please indicate so in your Returns Form. And follow the returns process as stated below. If the new size/ colour is unavailable we will refund your card and email you to inform you of this.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on a store, but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged. We do not accept back worn or washed items. If a worn or washed item is returned, the return will be refused and sent back to you.
Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same PayPal account with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
As soon as your return has been processed by our warehouse, we will email you to let you know.
*International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’.
