My payment has been declined
Don’t worry. This can happen for a number of reasons. Payments for Katana Clothing are accepted through PayPal, please check your registered account details with PayPal. If you have ample funds in your account, it’s most likely you entered one of the card digits incorrectly when registering, or your card has expired. If the problem persists, you may need to contact their customer services for further guidance.
Is it safe to order online?
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity – this checks the data being transferred to ensure it has not been altered.
I am not receiving your emails
One of the most common reasons for this is that your email software is marking emails from us as junk mail, and is sending them to your spam folder. To stop this from happening, please add info@katana-clothing.com to your email address book, and emails from us should come through just fine.
If you checked this and are still not getting emails, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with our customer service team, and we’ll do our best to sort it out for you.
I am having problems accessing or buying from your website
If you are having technical problems, please get in touch with our customer service team, who will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible:
- Your Operating System (e.g. Windows XP, Mac OS 9.0)
- Internet Browser (e.g. Internet Explorer 6, Firefox 3.5)
- What page you were trying to access
- What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen.
